Flooded basement — do this first
Treat standing basement water as electrified until proven otherwise. Do not enter it if it's near outlets, the panel, the furnace, or appliances. If you can reach the main breaker while standing on a dry surface, cut power; if not, call your electric utility or an electrician to disconnect. Only once power is off and the source is controlled should you pump out and document for insurance.
If you smell gas or a CO alarm sounds
- Get everyone (and pets) out of the building now.
- Do not touch light switches, phones, or anything that could spark while inside.
- Do not try to find or fix the source.
- From outside and a safe distance, call your gas utility's emergency line or 911.
This is emergency guidance, not a repair procedure. OurHomeSays rule: when a hazard is present we never give steps to open, test, or fix the system.
The safe order of operations
1) Assume the water is energized — stay out until power to the area is off. 2) Cut power at the main breaker only if you can do it without standing in water; otherwise call the utility/electrician. 3) Stop the source if it's safe (shut the main water valve for a burst pipe; you can't stop groundwater). 4) Once safe, remove water with a pump or wet vac. 5) Photograph everything before cleanup for your insurance claim.
After the water's gone
Dry the space fast — fans, dehumidifier, open windows — because mould can start within a day or two on wet materials. Discard soaked porous items (carpet pad, cardboard). If sewage was involved or the area is large, use a professional restoration service.
When to call a professional
- • You can't cut power without standing in water — call the utility/electrician.
- • Sewage contamination or a large flooded area — use professional restoration.
Common questions
- Can I go in if the water is only ankle-deep?
- Depth isn't the issue — contact with electricity is. Even shallow water touching an outlet or appliance can be lethal. Confirm power is off first.
- Does insurance cover it?
- It depends on the cause and your policy (many exclude groundwater/flood without a separate rider). Document thoroughly and call your insurer early.